Why do I have to dial 9-1-1? Can't I call the fire station directly and save time?
The 9-1-1 system is designed to save valuable seconds by routing the police or fire unit that is located closest to you. Fire stations are not equipped to take emergency calls; calling the station delays response time.

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1. Where can I get help with the installation of a child safety seat?
2. Is it okay to burn leaves, grass or trash?
3. A fire hydrant is leaking. Who should I notify?
4. What should I do if my carbon monoxide alarm activates?
5. There is an odor, but no visible fire or spark in an appliance, what should I do?
6. How do I schedule a smoke & carbon monoxide alarm certification inspection for the sale of my home?
7. Where should smoke alarms be installed?
8. I am a senior citizen. Can I receive a free smoke alarm?
9. A member of my family is disabled. What does he/she need to do during a fire?
10. Where can I dispose of old gasoline / oil / paint?
11. Who do I contact about a fire extinguisher that is broken or needs to be recharged?
12. My basement is flooded. Can the Fire Department assist me?
13. I locked myself out of my house. Will the Fire Department assist me to gain access?
14. I called 9-1-1 for a medical emergency and a fire truck came to my home. Why is this?
15. Why do I have to dial 9-1-1? Can't I call the fire station directly and save time?
16. Why do so many fire trucks have to respond?
17. How can I receive a copy of a fire incident report for my insurance company?
18. I just moved into my home and my insurance company needs to know the distance to the nearest fire hydrant. What is the distance and where would I find it?
19. What important information should I advise my homeowners association or fire insurance carrier about the Cherry Hill Fire Department?
20. Does the Cherry Hill Fire Department participate in telephone solicitations?
21. I saw Cherry Hill Fire Department Units responding outside of Cherry Hill. Why were they doing that?
22. I saw a fire truck at the local supermarket and some firefighters were inside buying food. Why do firefighters use fire trucks to tend to non-emergency business?